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FAQs
Registration/Account
Find out more
Minimum system requirements
Which software and operating systems is the Delivery software compatible with?
Registration/Account
Can I have an account if I live abroad?
I have forgotten my login and/or password
How do I amend/access my account details?
Delivery Account
What is my password?
How do I set up Delivery Manager?
Payment
Find out more
What payment methods do you accept?
Are payments secure?
I can’t seem to use my Pick & Mix credits to buy a magazine, what should I do?
I’ve just bought/subscribed to a magazine but I have not yet received it.
Can I pay using a non-UK bank card?
Ways to Buy
Find out more
Subscription
When will my account be debited?
I have just subscribed to a magazine but I have not yet received the latest issue, why?
Can I cancel my subscription at any time?
I have just re-subscribed to a magazine but I have not yet received the latest issue, why?
Pick & Mix
When will my account be debited?
How can I check how many credits I have left to use?
If I have not used my credits in the current month, can I carry them over into the next month?
Can I buy certain magazines using my credit card and not use my Pick & Mix credits?
How do I cancel my Pick & Mix subscription?
How do I download?
Find out more
I have just bought a magazine, how is it downloaded onto my computer?
I’m using Delivery for the first time and I cannot download my magazines onto my computer, what do I do?
My computer is on a secure network, will I be able to download magazines?
My magazine has not downloaded properly, can I download it again?
I have more than one computer, is it possible to access my magazines on each machine?
Can I download another copy of my magazine?
How long does it take to download a magazine?
My magazines don’t seem to have downloaded, why is this?
Magazine downloads have stopped, what can I do?
If I lose a magazine that I have downloaded what can I do?
How do I manage the magazines which I have downloaded?
What does ‘History’ refer to in Delivery Manager?
Where can I find more information on Delivery?
Reading
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Benefits of digital magazines
What are the benefits of a magazine being digital?
Reading your magazines using Delivery
Why do I need to install Delivery?
Can I read my magazines offline?
Where can I find my downloaded magazines?
Where can I find the Delivery software?
Can I print my magazine?
Can I store my magazines on a USB key?
How long can I keep my magazines for?
